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Our Terms Shape How Your Account Runs

When you open an account on idr hoki, you're entering an agreement that governs how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals get verified, and…

Account creation and verificationDeposit and withdrawal termsGame rules and fair play
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idr hoki Our Terms Shape How Your Account Runs
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How to Reach Us About Terms Questions

If you have a question about your account obligations, withdrawal holds, bonus terms or any clause in our Terms and Conditions, reach out directly.

Live Chat Open the chat tab in your account lobby or on this site.
Email Support Send your question to [email protected]. Include your account details and a clear description of…
Account Settings Log in, go to Settings > Account & Verification, and submit a formal request…
YOUR DATA & ACCOUNT

How We Handle Your Information Under These Terms

Our Terms require us to collect and verify your personal information — name, date of birth, phone number, payment method — to open your account and process deposits and withdrawals.

Identity Verification

When you register, we verify your name, date of birth and payment method. This is a terms requirement, not optional. We use this data only to secure your account and prevent fraud and underage registration.

Payment Data

DANA, OVO, GoPay and QRIS transaction details are encrypted and stored on secure servers. We retain them only as long as your account is active, then for five years for audit and dispute resolution.

Account Security

You are responsible for keeping your login and PIN secure. Terms state we are not liable for unauthorised access if you share credentials. Enable two-factor authentication in Settings immediately after account creation.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No tracking cookies are used. You can clear cookies in your browser at any time without losing account access.

Dispute Records

If you file a complaint about a game outcome, deposit hold or withdrawal delay, we keep full records including chat logs, game result hashes and payment confirmations. These are available to you on request.

Data Access Requests

Log in to your account and navigate to Settings > Privacy & Data. You can download all your data as a CSV file, request corrections or ask us to delete data after account closure. We respond within 30 days.

Terms & Conditions: Your Questions Answered

Real questions from real players about account rules, deposit holds, withdrawal verification, game fairness, and dispute procedures. If your question isn't here, open a live chat in your lobby or email [email protected].

Our terms require all withdrawals to pass security verification before processing. This can take 24–48 hours. We check that the withdrawal amount doesn't exceed your account balance after deducting any active bets, and that the payment method matches the one you used to deposit. If you deposited via DANA and request a withdrawal to a different bank account, verification takes longer.

Our terms state that promotional credits are non-cashable until they meet the playthrough requirement listed when you claim them. Real-money deposits can be withdrawn at any time, but bonuses become withdrawable only after you've wagered them a set number of times. Check the promo board when you claim a bonus to see the exact playthrough condition.

Under our terms, you can file a dispute within 7 days of the game round. Open a support ticket in your account or email [email protected] with the game ID and round time. Our team will pull the certified random-number generator audit log and the game server record. If we find an error, we'll correct your balance. If the result is confirmed fair, we'll explain why.

Our terms require us to retain account records — including deposits, withdrawals, game history and dispute files — for five years after closure. We keep this data to comply with gaming regulations and to help resolve any disputes that arise later. Personal contact details are deleted within 90 days of closure unless you request otherwise.

Minimum deposit is Rp 50,000. We recommend DANA, OVO, GoPay or QRIS for your first deposit because they clear instantly, are widely available in Indonesia, and have low fees. If you're in Denpasar or another region, check that your payment provider is active there. Bank transfers take 1–2 hours but work everywhere.

Our terms explicitly prohibit duplicate accounts. One account per person. If we detect multiple registrations from the same person, email address, or device, we'll merge or close the duplicates without warning. Funds in closed duplicate accounts cannot be recovered, so register once and keep your credentials safe.

Contact support immediately via live chat or email [email protected]. We'll freeze your account within minutes to prevent unauthorised withdrawals. You'll verify your identity (name, DOB, phone), and we'll reset your password via a secure link sent to your email. Your account unlocks once you set a new password. We also review your account activity log to check for fraudulent transactions.

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