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Your account rights and our policy

When you open an account with idr hoki, you're entering into a clear agreement that covers how we handle your funds, your personal data, and your access to…

Account termsData and privacyWithdrawal verification
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idr hoki Your account rights and our policy
LEGAL SUPPORT CONTACT

Reach our legal and compliance team

Our support channels are available seven days a week to answer questions about your account terms, payment disputes, data requests, and account restrictions.

Live chat Available in the idr hoki lobby 24 hours a day.
Email support Send formal legal requests, data access inquiries, or account dispute details to our compliance…
Indonesia support line Call our local support team for urgent account access, withdrawal verification, or legal clarification.
ACCOUNT SECURITY AND DATA

How we protect your account and information

Your account security, payment data, and personal information are protected by encryption and regular security audits on our systems.

Encryption and security

All account logins and payment transactions use industry-standard SSL encryption. We conduct monthly security reviews to detect and patch vulnerabilities in live tables, slots and sportsbook systems.

Payment method verification

Your first deposit method is linked to your account identity. Withdrawals can only return to that verified payment source — DANA, OVO, GoPay, QRIS or bank transfer — protecting you from unauthorized transfers.

Account access and recovery

Forgotten your password? Email recovery is available 24/7. Account suspensions are logged with the reason and duration; you can appeal by contacting our compliance team within 30 days.

Data retention

Your account data, gameplay history, and payment records are stored securely for the life of your account plus 36 months after closure. You can request a data export anytime via email.

Cookie and tracking policy

We use session cookies to keep you logged into the idr hoki lobby and analytical cookies to track page load speed and crash reports. No cookies track you across other websites; you can disable them in your browser settings.

Contact for data requests

To access, correct, or delete your personal data, email our compliance team with 'Data Request' in the subject line. Requests are processed within 14 calendar days.

Frequently asked questions about terms and policy

Below are the questions we hear most from Indonesia players about account rights, data privacy, payment verification, and account rules. If your question isn't answered here, our support team is ready to help via live chat, email or phone.

Closing your account does not delete your data immediately. Your account records, gameplay history, and transaction logs are stored for compliance purposes for three years after closure. You can request permanent deletion of your personal data by emailing our compliance team. Any remaining balance in your wallet is processed as a withdrawal back to your verified payment method within five business days.

Your first deposit method (DANA, OVO, GoPay, QRIS or bank transfer) becomes your verified identity anchor and cannot be changed. All future withdrawals must return to that same method. If you need to use a different payment method, you must close your current account and open a new one with the new payment source. This protects you from unauthorized transfers.

Payment data is retained for the life of your account plus three years after closure, as required by Indonesia financial regulations. Your account history, including all deposits and withdrawals, is accessible to you at any time via your account statement. After three years, payment records are securely deleted unless a legal dispute is ongoing.

If you dispute a charge, withdrawal reversal, or gameplay outcome, contact our support team within 30 days with evidence. Our compliance team will review your account logs, payment records, and live table footage (where applicable) and respond with a resolution within 14 days. You can appeal our decision to our legal team if you believe the outcome is incorrect.

Your personal data is never sold or shared with third parties for marketing. We share payment information only with your bank or payment processor (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals. We may share anonymized gameplay statistics with game studios for performance monitoring, but never your name, account number, or contact details.

Yes. Email our compliance team with 'Data Export Request' in the subject line and your account number. We will compile your account data, transaction history, gameplay logs, and personal profile into a single file and send it within 14 calendar days. This export is free and can be requested once per year.

Before your first withdrawal, we verify your identity by confirming the payment method you used to deposit. Your DANA, OVO, GoPay or QRIS account must match the name on your idr hoki account. For large withdrawals over a certain threshold, we may request additional verification such as an ID scan. Verification typically takes one to two hours; the withdrawal itself clears within the timeframe listed on the withdrawal page.

Related Pages

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